MISVI charges Rs.70 as shipping charges on all orders across India. This fee is consistent regardless of the order size or weight, ensuring a transparent and affordable shipping experience for you.

MISVI strives to dispatch your order within 48 hours of placement. Once dispatched, you will receive a tracking link via email and SMS. Please note that personalized jewellery orders may take approximately 12-15 days to be dispatched due to the customization process.

After dispatch, prepaid orders are typically delivered within 5-7 business days, while Cash on Delivery (COD) orders may take 8-10 days. MISVI partners with leading logistics providers to ensure a reliable delivery experience.

Yes, MISVI delivers to all pin codes across India, ensuring that our delightful products reach you no matter where you are located.

Absolutely! MISVI offers international delivery to customers around the globe.

If you are unavailable to collect your order, we recommend asking someone at your home or a neighbor to receive it on your behalf. Alternatively, you may request the Delivery Executive to attempt delivery the following day, though this is subject to their discretion.

If you receive incorrect items, please contact MISVI through our support channels (Call/Email/Chat) from 10 AM - 7 PM as soon as you notice the issue. We are committed to resolving the problem promptly.

If you need to change your address after placing an order, please reach out to the MISVI support team from 10 AM - 7 PM, and we will do our best to assist you.

If you notice any missing items, please contact MISVI through our support channels (Call/Email/Chat) from 10 AM - 7 PM. We will investigate the matter thoroughly and assist you.

We apologize for the inconvenience. Please contact MISVI through our support channels (Call/Email/Chat) from 10 AM - 7 PM. We will investigate the issue, which may take some time, but we assure you that we will resolve it as quickly as possible.

MISVI offers a hassle-free 7-day return policy from the delivery date. Please note that this policy does not apply to personalized jewellery, coins, utensils, and God idols unless they are defective or spurious. Returns must be in original packaging and unused.

To return your order, please contact the MISVI support team through any channel (Calls/Emails/Chats). It may take up to 7 working days for the return pickup to be arranged. If the pickup is not completed within this timeframe, please reach out to us.

Yes, MISVI offers exchanges for a different item if you are not satisfied with the jewellery, received a faulty product, or received an incorrect item within 7 days of delivery. Any price differences will be adjusted accordingly.

Refunds are initiated within 48 hours of receiving the product in our warehouse. For prepaid orders, refunds are processed to the original payment source. For COD orders, a Razorpay Payout link will be provided for you to enter your details. Wallet refunds will be credited back to your wallet.

Return pickups may take up to 7 working days from the time the return request is placed. If your pickup is not completed within 3 working days, please contact us.

If you have placed return requests for two orders, they may be picked up by the same executive. However, please verify with the executive and ensure each order is returned in its original packaging.

Unfortunately, MISVI cannot accept returns after 7 days. However, you can claim our Warranty Policy for issues like fading or breakage by contacting our support team.

Refunds for prepaid orders are initiated within 48 hours