Shipping, Return and Refund Policies

Shipping:

Shipping Time: Orders are usually processed and shipped within 48 hours. Please note that personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.

Shipping Charges: We charge shipping fees starting from Rs.70 for orders across India. Please note that we do not offer free shipping on international orders and returns.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

Customs Duty & Taxes: Any customs duty or export duty depending on the country the order is being delivered to will be additionally imposed on the respective order and is to be entirely paid by the customer.

Return Policy:

We offer a 7-day return policy for all unused and unworn items, no questions asked. However, please note that the 7-day return does not apply to personalized jewellery, coins, utensils and God idols other than in cases of defective/spurious products. Misvi reserves the right to process refunds after checking the returned items.. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Return Policy:

We offer a 7-day return policy for all unused and unworn items, no questions asked. However, please note that the 7-day return does not apply to personalized jewellery, coins, utensils and God idols other than in cases of defective/spurious products. Misvi reserves the right to process refunds after checking the returned items.. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Refund Policy:

In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and refund will be initiated after 48 hours of item received in our warehouse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been delivered.

Return Process: You can reach out to our Customer Support team to return your order and they’ll guide you through the process. Mainly you have to return your order by yourself. You have to pack the parcel as it was received to you and have to make a video while packing all the articles and then send it to the address mentioned below. No shipping charges will be refundable that costs you to return your order.

4th floor, Moti Mahal Tower, Domino’s Pizza, Near Children Park, 10th RoadB Road, Sardarpura, Jodhpur, Rajasthan, 342003.

Contact Number : 8233841034

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored.In all such cases, the brand reserves the right to take the final decision.